[Teleconsultation: finding its place in primary care]. / Teleconsulta: encontrando su lugar en Atención Primaria.

Teleconsultation is a remote health consultation using information and communication technologies. There are different modalities and specific practical and communication skills are required. Notwithstanding its prominence in Spain, there is little evidence on teleconsultation. This article explores the applicability, barriers, facilitators and future challenges of teleconsultation. While it has the potential to improve access to healthcare, as well as save time and costs for both patients and healthcare professionals, it faces a number of challenges such as the digital divide and resistance to change. To address new challenges and overcome obstacles, it is crucial to gain the trust of patients and professionals. Improving training in the skills required to optimize their use is also essential. Future research should aim to provide robust evidence regarding safety and cost-effectiveness to ensure successful implementation.

Evaluación de la usabilidad de la teleconsulta durante la pandemia por COVID-19 en un hospital pediátrico / Assessment of the usability of teleconsultations during the COVID-19 pandemic at a children's hospital

Introducción. La usabilidad en un sistema de teleconsulta afecta directamente la eficiencia y efectividad de la atención médica remota. Objetivo. Evaluar la usabilidad de la teleconsulta durante la pandemia por COVID-19. Población y método. Estudio de corte transversal. Incluimos a los cuidadores de niños/as de 1 mes a 12 años. Evaluamos la usabilidad mediante el Telehealth Usability Questionnaire adaptado en español. Además, evaluamos datos socioeconómicos. Resultados. Tasa de respuesta del 70,2 % (n = 221). La mayoría eran mujeres, edad promedio 33 años, con educación secundaria y cobertura de salud pública. El 87,8 % eligió atención telefónica y el 88,2 % tenía su primera teleconsulta. Alta satisfacción general con puntuaciones menores en facilidad de uso y aprendizaje en videollamadas. Conclusión. La teleconsulta mostró alta usabilidad, independientemente de la modalidad, para cuidadores de niños/as de 1 mes a 12 años.

Introduction. Usability in a telemedicine system directly affects the efficiency and effectiveness of remote health care. Objective. To assess the usability of teleconsultations during the COVID-19 pandemic. Population and method. This was a cross-sectional study. The caregivers of children aged 1 month to 12 years were included. Usability was assessed with the Telehealth Usability Questionnaire, adapted to Spanish. Socioeconomic data were also assessed. Results. The response rate was 70.2% (n = 221). Most responders were women whose average age was 33 years, had completed secondary education and had public health insurance. Of them, 87.8% selected telephone health care and 88.2% had their first teleconsultation. The overall satisfaction was high, with lower scores for ease of use and learning how to use video calls. Conclusion. Regardless of modality, the usability of teleconsultations by caregivers of children aged 1 month to 12 years was adequate.

Infant and early childhood teleconsultation and training: Program description and feasibility outcomes from a statewide implementation.

To address high rates of mental health and developmental concerns facing young children ages 0-6 in the United States and internationally, providers across professional sectors need Infant and early childhood mental health (IECMH) training and support. The training and teleconsultation program (TTP) is a state-funded program developed in one Mountain West state in the United States to provide free IECMH training and teleconsultation to any provider working with young children. The TTP included access to webinars and individual or group consultation with licensed mental health providers. Webinars focused on increasing awareness and knowledge related to attachment and child development, supporting parents and caregivers, trauma-informed practice, supporting emotional health of staff and providers, and culturally responsive practices with infants, young children, and caregivers. Teleconsultation included case consultation, reflective individual and group supervision, and collaboration supports/referrals. During the 18-month evaluation period, 1568 unique providers engaged in either training or teleconsultation services, an average of 9% growth in new providers each month, with representation from all professional sectors and all state counties. This program demonstrates the feasibility and need for statewide training and teleconsultation programs to help meet the needs of providers who interact with and support young children and caregivers.

Para lidiar con las altas tasas de salud mental y preocupaciones sobre el desarrollo a las que se enfrentan los pequeños niños de edad 0-6 en los Estados Unidos e internacionalmente, quienes proveen el servicio dentro de la gama de todos los sectores profesionales necesitan entrenamiento y apoyo en el campo de la salud mental infantil y la temprana niñez (IECMH). El programa de entrenamiento y teleconsulta (TTP) es un programa con fondos estatales desarrollado en un estado del oeste montañoso en los Estados Unidos para ofrecer entrenamiento y teleconsulta gratis en IECMH a cualquier profesional que trabaja con niños pequeños. El TTP incluye acceso a seminarios web y consulta individual o en grupo con profesionales licenciados de la salud mental. Los seminarios web se enfocaron en incrementar la conciencia y el conocimiento relacionado con la afectividad y el desarrollo del niño, apoyar a progenitores y cuidadores, la práctica con atención informada sobre trauma, apoyar la salud emocional del personal y los proveedores, así como las prácticas culturalmente sensibles con los infantes, niños pequeños y quienes les cuidan. La teleconsulta incluyó consulta de casos, supervisión con reflexión tanto individual como de grupo, así como los apoyos/referencias colaborativas. Durante el período de evaluación de 18 meses, 1,568 proveedores con características particulares recibieron los servicios del entrenamiento o de la teleconsulta, un promedio de 9% de aumento de nuevos proveedores cada mes, con representación de todos los sectores profesionales y todos los condados del estado. Este programa demuestra la posibilidad y necesidad de programas de entrenamiento y teleconsulta a través de todo el estado para ayudar a satisfacer las necesidades de los proveedores que interactúan con y apoyan a los niños pequeños y quienes les cuidan.

Pour faire face aux taux élevés d'inquiétudes en matière de santé mentale et de comportement dont sont témoins les jeunes enfants âgés de 0-6 ans aux Etats-Unis et internationalement, les prestataires au travers des secteurs professionnels ont besoin de formation et de soutien en santé mentale du nourrisson et de la petite enfance (IECMH). Le programme de téléconsultation et de formation (TTP en anglais) est un programme financé au niveau de l'état développé dans un état des montagnes rocheuses aux Etats-Unis afin d'offrir une formation et une téléconsultation IECMH gratuite à tout prestataire travaillant avec de jeunes enfants. Le TTP a incorporé un accès à des webinaires et à une consultation individuelle ou de groupe avec des prestataires de santé mentale agréés. Les webinaires ont porté sur l'accroissement de la sensibilisation et des connaissances liées à l'attachement et au développement de l'enfant, au soutien des parents et des personnes prenant soin des enfants, à une pratique consciente des traumas, et au soutien de la santé émotionnelle des employés et des prestataires, et à des pratiques culturellement adaptées avec les nourrissons, les jeunes enfants et les personnes prenant soin d'eux. La téléconsultation a inclus une consultation de cas, une supervision de réflexion individuelle et de groupe, et des soutiens/références de collaboration. Durant la période d'évaluation de 18 mois, 1568 prestataires uniques se sont engagés soit dans une formation ou des services de téléconsultation, avec une moyenne de 9% de croissance chez les nouveaux prestataires chaque mois, avec une représentation de tous les secteurs professionnels et les comtés de l'état. Ce programme démontre la fiabilité et le besoin de programmes de formation et de téléconsultations au niveau de l'état afin d'aider à remplir les besoins des prestataires qui travaillent et soutiennent les jeunes enfants et les personnes prenant soin d'eux.

Mayor uso de teleconsultas programadas y mensajería asincrónica del portal en atención primaria / Increased Use of Scheduled Teleconsultations and Asynchronous Portal Messaging in Primary Care

Introducción: durante la pandemia de COVID-19 hubo un auge sin precedentes de la telemedicina, probablemente por la forzada adopción de tecnología ante las medidas restrictivas. El presente estudio se propuso comparar la interacción y la comunicación entre médicos de cabecera (MC) y pacientes, antes y durante el período de pandemia, en términos de consultas ambulatorias programadas y mensajes del Portal de Salud. Materiales y métodos: corte transversal con muestreo consecutivo de turnos programados y mensajes, ocurridos entre las semanas epidemiológicas (SE) 10 y 23, de 2019 y 2020, respectivamente. Se incluyeron 147 médicos del Servicio de Medicina Familiar y Comunitaria, y una cápita de 73 427 pacientes afiliados al Plan de Salud del Hospital Italiano de Buenos Aires. Se realizó análisis cuantitativo y cualitativo. Resultados: hubo una reducción del 70% de las consultas presenciales (de 76 375 en 2019 a 23 200 en 2020) y un aumento concomitante de teleconsultas (de 255 en la SE13 a 1089 en la SE23). En simultáneo, los mensajes aumentaron sustancialmente (de 28 601 en 2019 a 84 916 en 2020), con un inicio abrupto al comienzo del confinamiento, y una tendencia decreciente a lo largo del tiempo. Antes de la pandemia, el contenido estuvo relacionado con órdenes electrónicas de estudios complementarios, control de resultados, recetas de medicación crónica y/o interconsultas a especialistas, mientras que los dominios más frecuentes durante la pandemia fueron necesidades informativas epidemiológicas, como medidas preventivas para COVID-19, vacuna antineumocócica, vacuna antigripal, casos o sospechas, resultados de hisopados, entre otras. Conclusión: el auge de las tecnologías de la comunicación e información durante la pandemia permitió dar continuidad a los procesos asistenciales en salud pese al distanciamiento físico. Hubo mayor utilización de mensajería por necesidades informativas de los pacientes, y la relación médico-paciente se ha modificado. (AU)

Introduction: during the COVID-19 pandemic, there was an unprecedented boom in telemedicine, probably due to the forced adoption of technology in the face of restrictive measures. This study aimed to compare the interaction and communication between general practitioners and patients before and during the pandemic based on scheduled outpatient consultations and Health Portal messages. Materials and methods: Cross-sectional study with a consecutive sampling of scheduled appointments and messages, occurring between epidemiological weeks (EW) 10 and 23 of 2019 and 2020, respectively. We included 147 physicians from the Family and Community Medicine Service and a capita of 73427 patients affiliated with the Hospital Italiano de Buenos Aires health plan. We conducted a quantitative and qualitative analysis. Results: there was a 70% reduction in face-to-face consultations (from 76375 in 2019 to 23200 in 2020) and a concomitant increase in teleconsultations (from 255 in EW13 to 1089 in EW23). Concurrently, messages increased substantially (from 28601 in 2019 to 84916 in 2020), with an abrupt onset at the beginning of confinement and a decreasing trend over time. Before the pandemic, the content involved electronic orders for complementary studies, outcome monitoring, chronic medication prescriptions, or expert consultations. The most frequent domains during the pandemic were epidemiological information needs, such as preventive measures for COVID-19, pneumococcal vaccine, influenza vaccine, cases or suspicions, and swab results, among others. Conclusion: the rise of communication and information technologies during the pandemic allowed the continuity of healthcare processes despite the physical distance. There was increased use of messaging for patients' information needs, and the doctor-patient relationship has changed. (AU)

De la consulta presencial a la teleconsulta: experiencias de profesionales de atención primaria del País Vasco durante la pandemia / From face-to-face consultation to teleconsultation: Primary health care professionals’ experiences in the Basque Country during the pandemic

Objetivo: Explorar las percepciones de profesionales de Atención Primaria (AP) sobre los cambios en las modalidades de consulta y su impacto en los fundamentos de la AP durante la pandemia. Diseño: Investigación cualitativa de diseño exploratorio realizada entre octubre y noviembre de 2021. Emplazamiento: Cuatro centros de salud urbanos y uno rural con diferente perfil socioeconómico en los tresterritorios del País Vasco. Participantes: Cuarenta y seis profesionales de distintas categorías del equipo de AP y directores/as de centros de salud.Método: Muestreo intencional. Cinco grupos focales y cuatroentrevistas en profundidad. Análisis temático con apoyo del programa Atlas.Ti. Triangulación de los resultados entre el equipo investigador. Resultados: Las vivencias sobre el desarrollo de la teleconsulta aparecen directamente condicionadas por el contexto pandémico en sus diferentes fases y por la situación de la AP. Los y las profesionales identificaron barreras comunicacionales, así como potencialidades de su uso que requieren de formación y evaluación adecuadas. Se percibieron riesgos de inequidad en la utilización de las teleconsultas que podrían estar afectando a la calidad asistencial. La longitudinalidad se valoró como un factor facilitador y se identificaron problemas en la coordinación y comunicación mediante teleconsulta entre niveles asistenciales. Conclusiones: La sustitución de la consulta presencial por la teleconsulta tuvo impacto en aspectos fundamentales de la AP como la calidad, accesibilidad, equidad, coordinación y longitudinalidad. La teleconsulta en AP requiere siempre ser evaluada considerando las circunstancias y los contextos concretos de su implementación

Objective: To explore the perceptions of Primary Health Care (PHC) professionals on changes in consultation modalities and their impact on PHC fundamentals during the pandemic. Design: Qualitative exploratory research conducted between October and November, 2021. Location: Four urban and one rural primary health care centers with different socioeconomic profiles in the threeterritories of the Basque Country. Participants: Forty-six professionals from different categories of the PHC team and health centre directors.Method: Purposive sampling. Five focus groups and fourin-depth interviews. Thematic analysis with the support of the Atlas.ti programme. Triangulation of results among the research team. Results: Experiences with the development of teleconsultation appear to be directly conditioned by the pandemic context in its different phases and by the PC situation. The professionals identified communication barriers, as well as potentialities of its use that require adequate training and evaluation. Risks of inequity were perceived in the use of teleconsultations that could be affecting the quality of care. Longitudinality was assessed as a facilitating factor and problems of coordination and communication through teleconsultation between care levels were identified. Conclusions: The replacement of face-to-face consultation by teleconsultation had an impact on fundamental aspects of PHC such as quality, accessibility, equity, coordination and longitudinality. Teleconsultation in PHC should always be evaluated considering the specific circumstances and contexts of its implementation.(AU)

[From face-to-face consultation to teleconsultation: Primary health care professionals' experiences in the Basque Country during the pandemic]. / De la consulta presencial a la teleconsulta: experiencias de profesionales de atención primaria del País Vasco durante la pandemia.

OBJECTIVE: To explore the perceptions of Primary Health Care (PHC) professionals on changes in consultation modalities and their impact on PHC fundamentals during the pandemic. DESIGN: Qualitative exploratory research conducted between October and November, 2021. LOCATION: Four urban and one rural primary health care centers with different socioeconomic profiles in the threeterritories of the Basque Country. PARTICIPANTS: Forty-six professionals from different categories of the PHC team and health centre directors. METHOD: Purposive sampling. Five focus groups and fourin-depth interviews. Thematic analysis with the support of the Atlas.ti programme. Triangulation of results among the research team. RESULTS: Experiences with the development of teleconsultation appear to be directly conditioned by the pandemic context in its different phases and by the PC situation. The professionals identified communication barriers, as well as potentialities of its use that require adequate training and evaluation. Risks of inequity were perceived in the use of teleconsultations that could be affecting the quality of care. Longitudinality was assessed as a facilitating factor and problems of coordination and communication through teleconsultation between care levels were identified. CONCLUSIONS: The replacement of face-to-face consultation by teleconsultation had an impact on fundamental aspects of PHC such as quality, accessibility, equity, coordination and longitudinality. Teleconsultation in PHC should always be evaluated considering the specific circumstances and contexts of its implementation.

Acceptability of teleconsultation in a public service specialized in the prevention and care of HIV infection and other sexually transmitted infections / Aceitabilidade da teleconsulta em um serviço público especializado na prevenção e cuidado da infecção pelo HIV e outras infecções sexualmente transmissíveis

Introduction: Telemedicine was leveraged for its contribution to mitigate the impact of COVID-19 in Brazil and worldwide. Objective: We aim to evaluate the acceptability of incorporating teleconsultation through synchronized videoconference by users and professionals in a service specialized in the prevention and treatment of the human immunodeficiency virus and other sexually transmitted infections, and to identify associated factors. Methods: This is a cross-sectional study with 410 users and 57 professionals who answered a category-standardized questionnaire. Predictors of acceptability were assessed using logistic regression model. Results: A total of 364 (88.8%) users said they would accept the modality. The factors positively associated with the odds of acceptance were the self-assessment of having favorable conditions to participate in a teleconsultation (aOR 54.8; 95%CI 12.4­242.1; p<0.001), the perception of saving money (aOR 5.2; 95%CI 1.9­14.0; p=0.001), and perceived convenience of the modality (aOR 6.7; 95%CI 2.9­15.9; p<0.001). Factors associated with reduced odds of acceptance were the fear of not being evaluated well (aOR 0.2; 95%CI 0.1­0.4; p<0.001), or remaining long without seeing the professional (aOR 0.2; 95%CI 0.1­0.5; p<0.001). The acceptance of the modality among professionals was 75.4% and the perception of its convenience (aOR 16.8; 95%CI 2.6­108.4; p=0.003) and that the institution has appropriated conditions (aOR 7.7; 95%CI 1.5­40.6; p=0.016) were associated with increased odds of accepting its incorporation in their routine. Conclusion: Governance should invest in infrastructure and support, secure protocols, digital literacy, and training of its users and employees for video teleconsultation. (AU)

Introdução: A telemedicina foi alavancada por sua contribuição para mitigar o impacto da COVID-19 no Brasil e no mundo. Objetivo: Pretendemos avaliar a aceitabilidade da incorporação da teleconsulta por videoconferência síncrona por usuários e profissionais de um serviço especializado na prevenção e tratamento da infecção pelo vírus da imunodeficiência humana (HIV) e outras infecções sexualmente transmissíveis, bem como identificar fatores associados. Métodos: Estudo transversal com 410 usuários e 57 profissionais, que responderam a um questionário padronizado por categoria. Os preditores de aceitabilidade foram avaliados utilizando-se um modelo de regressão logística. Resultados: O total de 364 (88,8%) usuários disseram que aceitariam a modalidade. Os fatores positivamente associados à probabilidade de aceitação foram a autoavaliação quanto a ter condições favoráveis para participar de uma teleconsulta (razão de chances ajustada ­ aOR 54,8; intervalo de confiança de 95% ­ IC95% 12,4­242,1; p<0,001), a percepção de poupar dinheiro (aOR 5,2; IC95% 1,9­14,0; p=0,001) e a percepção de conveniência da modalidade (aOR 6,7; IC95% 2,9­15,9; p<0,001). As menores probabilidades de aceitação foram o medo de não ser bem avaliado (aOR 0,2; IC95% 0,1­0,4; p<0,001) e de permanecer muito tempo sem ver o profissional (aOR 0,2; IC95% 0,1­0,5; p<0,001). A aceitação da modalidade pelos profissionais foi de 75,4% e a percepção de sua conveniência (aOR 16,8; IC95% 2,6­108,4; p=0,003) e a de que a instituição possui condições favoráveis (aOR 7,7; IC95% 1,5­40,6; p=0,016) foram associadas com a maior probabilidade de aceitar a incorporação da modalidade em sua rotina. Conclusão: A governança deve investir em infraestrutura e apoio, protocolos seguros, literacia digital e treinamento de seus usuários e funcionários para a videoconsulta. (AU)

[Telematic attention in a neuropediatrics consultation during the COVID-19 alarm state. Cross-sectional study and satisfaction survey]. / Valoración de la atención telemática en una consulta de Neuropediatría durante el estado de alarma por COVID-19. Estudio transversal y encuesta de satisfacción.

INTRODUCTION: Crisis caused by the SARS-CoV-2 virus limit face-to-face consultation to the minimum necessary, this was a change toward telephone activity. OBJECTIVE: To analyze the experience of a neuropediatric consultation, INRPC, and satisfaction survey with the telephone consultation during COVID-19 crisis. MATERIAL AND METHODS: Observational, cross-sectional, descriptive and analytical study of healthcare activity, as well as user satisfaction, during the State of Alarm in a neuropediatric consultation in a regional referral hospital. To measure satisfaction, a survey is conducted with parents and guardians. RESULTS: 416 children were attended by telephone. Most frequent diagnoses: neurodevelopmental disorder (27.8%), isolated ADD/ADHD (26.8%), and epilepsy (9.2%). 32.2% responded to the survey: 66.6% prior satisfaction. Global satisfaction with telephone consultation 59.9%; 77% would return to make the telephone consultation. CONCLUSIONS: User satisfaction with the telephone consultation, in a crisis situation, is similar to that perceived with the face-to-face consultation. 32% respond to the survey, and 60% are satisfied.

Reflexão ética sobre a teleconsulta / Reflections on remote consultation / Reflexión ética sobre la teleconsulta

Resumo As tecnologias da informação e comunicação têm influência cada vez maior na área da saúde, sendo o aumento significativo do recurso à teleconsulta um reflexo disso. Os benefícios que essa modalidade de prestação de serviços de saúde ocasiona são inquestionáveis, a começar pelo facto de auxiliarem a enfrentar os desafios contemporâneos que assolam os sistemas de saúde em todo o mundo. Todavia, a sua crescente utilização vem sublinhar a importância de salvaguardar questões éticas relacionadas com a autonomia, equidade, privacidade e qualidade da relação entre o utente e o profissional de saúde. Este artigo pretende estimular uma reflexão acerca dos desafios éticos que se colocam antes, durante e após o uso da teleconsulta, com o intuito de otimizar e modelar a sua utilização.

Abstract Information and communication Technologies are increasingly present in health care, as exemplified by the recourse to remote consultation. Such care delivery modality brings unquestionable benefits, such as helping to face the contemporary challenges plaguing health systems worldwide. But its ever-increasing use underlines the importance of safeguarding ethical issues related to autonomy, equity, privacy, and the quality of the user-professional relations. This paper reflects on the ethical challenges presented before, during, and after remote consultation as to optimize and shape its use.

Resumen Las tecnologías de la información y la comunicación tienen una influencia cada vez mayor en el área de la salud, y esto lleva a un aumento significativo en el uso de la teleconsulta. Muchos son los beneficios de esta modalidad de prestación de servicios sanitarios, comenzando por el hecho de que ayudan a abordar los desafíos contemporáneos que afectan a los sistemas de salud en todo el mundo. Sin embargo, su uso creciente destaca la importancia de salvaguardar las cuestiones éticas relacionadas con la autonomía, la equidad, la privacidad y la calidad de la relación entre el paciente y el profesional de la salud. Este artículo pretende incitar a una reflexión sobre los desafíos éticos que surgen antes, durante y después del uso de la teleconsulta, con el fin de optimizarlo y modelarlo.

Teleintervenção guiada por videofeedback à família de uma criança usuária de implante coclear: estudo de caso / Videofeedback-guided teleintervention for the family of a child with a cochlear implant: a case study

RESUMO Intervenções para a capacitação parental de famílias de crianças com deficiência auditiva, incluindo as usuárias de implante coclear, são apontadas como otimizadoras em seus resultados de desenvolvimento. Neste estudo de intervenção de caso único, temos por objetivos descrever o uso do videofeedback em ambiente remoto, bem como identificar a sua efetividade, a partir da análise da interação da mãe e criança, tanto para os comportamentos comunicativos da mãe como para os comportamentos da linguagem receptiva e expressiva da criança. Medidas pré e pós-intervenção foram realizadas, a partir da análise de vídeos de interação da mãe com a criança, por juízes cegos, bem como pela aplicação de instrumentos de avaliação da criança e da mãe. Foram realizadas 13 sessões, sendo 3 de avaliação nos momentos pré e pós-intervenção e 10 sessões de teleconsulta em que se empregou a ferramenta de videofeedback com a mãe. Os dados foram analisados de forma descritiva e inferencial, por meio do método JT, que determinou o Índice de Mudança Confiável (IMC) e a Significância Clínica. Houve mudança positiva confiável na linguagem receptiva e expressiva da criança, bem como mudança positiva confiável e mudança clínica significativa na interação da mãe com a criança após as 10 sessões de intervenção remota com videofeedback. A partir das mudanças confiáveis observadas neste estudo, apresentamos este modelo (Televideofeedback), como potencial para otimizar os recursos e esforços para o sucesso terapêutico na reabilitação auditiva infantil, o qual deve ser estudado em pesquisas com método rigoroso, para a ampla recomendação de seu uso.

ABSTRACT Interventions for parental training for families of hard of hearing children, including cochlear implant users, are identified as optimizing their developmental outcomes. In this single-case intervention study, we aim to describe the use of videofeedback in a remote environment, as well as to identify its effectiveness, based on the analysis of mother-child interaction, both for the mother's communicative behaviors and for the behaviors of the mother, receptive and expressive language of the child. Pre- and post-intervention measurements were performed, based on video analysis of the mother's interaction with the child, by blind judges, as well as through the application of assessment instruments for the child and the mother. There were 13 sessions, 3 of which were for evaluation before and after the intervention and 10 of teleconsultation sessions in which the videofeedback tool was used with the mother. Data were analyzed descriptively and inferentially, using the JT method, which determined the Reliable Change Index (BMI) and Clinical Significance. There was reliable positive change in the child's receptive and expressive language, as well as reliable positive change and clinically significant change in mother-child interaction after the 10 sessions of remote videofeedback intervention. Based on the reliable changes observed in this study, we present this model (televideofeedback) as a potential to optimize resources and efforts for therapeutic success in children's auditory rehabilitation, which should be studied in research with a rigorous method, for the broad recommendation of its use.

Teleconsulta por médicos e enfermeiros da Atenção Primária de Florianópolis durante a pandemia de Covid-19: um estudo retrospectivo / Teleconsultations by doctors and nurses from Primary Care in Florianópolis during the Covid-19 pandemic: a retrospective study

Introdução: As teleconsultas só foram permitidas pelos conselhos de classe no Brasil após o início da pandemia de Covid-19. A Atenção Primária (AP) de Florianópolis reunia as condições necessárias para realizar teleconsultas e foi a primeira capital a adotar esse modelo de atendimento em grande escala. Objetivo: Comparar as condições de atendimento e as características dos profissionais de saúde nas consultas realizadas na AP de Florianópolis por médicos e enfermeiros entre as teleconsultas e consultas presenciais. Metodologia: Estudo retrospectivo com todas as consultas realizadas por médicos e enfermeiros da AP no período de 15/04/2020 a 27/07/2020. Resultados: Analisamos 225.507 consultas realizadas por 436 médicos e enfermeiros. Profissionais, médicos e enfermeiros, que realizaram ao menos uma teleconsulta apresentaram maiores números de consultas, tempo médio de consulta pouco maior, bem como média de encaminhamentos e de exames solicitados por consulta discretamente maiores. Porém, as teleconsultas foram mais rápidas, tiveram menos exames solicitados, medicamentos prescritos e encaminhamentos realizados. As condições menos avaliadas por teleconsulta foram: rastreamento de câncer de colo uterino, cerume impactado, amigdalite e puericultura. As condições mais avaliadas, por médicos e enfermeiros, nas teleconsultas foram: hipotireoidismo, dispepsia, contracepção e dor não classificados. Conclusões: A teleconsulta é uma ferramenta útil para realização de atendimentos na AP e permite o atendimento de uma ampla gama de condições. É importante a realização de estudos dessa tecnologia neste período de exceção para embasar decisões futuras quando a sua manutenção após a pandemia (AU).

Introduction: Teleconsultations were only allowed by class councils in Brazil after the start of the Covid-19 pandemic. The Primary Care (PC) of Florianópolis met the conditions to make teleconsultations and was the first capital to adopt this model of assistance on a large scale. Objective: Compare the conditions of care and the characteristics of health professionals in consultations held at the Florianópolis PC by doctors and nurses between teleconsultations and face-to-face consultations. Methodology: Retrospective study with all consultations carried out by doctors and nurses of the PC from 04/15/2020 to 07/27/2020. Results: We analyzed 225,507 consultations performed by 436 doctors and nurses. Professionals, doctors and nurses, who performed at least one teleconsultation had a higher number of consultations, a slightly longer average consultation time, as well as a slightly higher average number of referrals and tests requested per consultation. Teleconsultations were faster, had fewer tests requested, medications prescribed and referrals made. The conditions least evaluated by teleconsultation were: cervical cancer screening, impacted cerumen, tonsillitis and childcare. The conditions most evaluated by doctors and nurses in teleconsultations were: hypothyroidism, dyspepsia, contraception and unclassified pain. Conclusions: Teleconsultation is a useful tool for providing care in the PC and allows the care of a wide range of conditions. It is important to carry out studies of this technology in this period of exception to support future decisions when maintaining it after the pandemic (AU).

Teleconsulta de enfermagem à pessoa idosa com diabetes e cuidadores informais para promoção do cuidado-de-si / Nursing teleconsultation to elderly people with diabetes and informal caregivers to promote self-care

Atualmente o envelhecimento da população e consequentemente o aumento da prevalência das doenças crónicas tornam-se numa das transformações sociais e de saúde mais significativas do século XXI. A identificação desta problemática leva à necessidade de identificar novas respostas. Perante este cenário agravado pela pandemia por Sars-Cov-2, importa destacar a necessidade da gestão das doenças crónicas, nomeadamente a Diabetes Mellitus Tipo2 (DM2). As evidências científicas têm realçado que o uso a teleconsulta pode ser eficaz no tratamento e melhoria dos resultados clínicos em pessoas idosas com DM2, nomeadamente através da telemonitorização. Neste sentido, o cuidado de enfermagem através da teleconsulta por telefone pode ajudar a promover condições que permitam à pessoa idosa promover o Cuidado-de-Si própria, de acordo com o seu projeto de vida, mas também ao familiar cuidador assegurar o Cuidado do Outro em situação de dependência parcial ou total, de acordo com o modelo de parceria de Gomes (2021). No âmbito da pandemia por SARS-Cov-2, surgiu a necessidade de reestruturar e implementar a teleconsulta de enfermagem direcionada à população idosa com Diabetes Mellitus Tipo2 (DM2) incluindo os familiares cuidadores na USFX utilizando a metodologia de projeto. Desta forma, elaborámos um projeto de estágio que pretendeu dar continuidade a um já iniciado anteriormente pelas mestrandas que estagiaram anteriormente nesta unidade (Oliveira, A. & Moniz, S., 2021). O projeto que desenvolvemos teve como objetivo desenvolver competências de enfermeiro especialista e mestre na prestação de cuidados de enfermagem à pessoa idosa com DM2 e familiares cuidadores através da teleconsulta de enfermagem e simultaneamente contribuir para a capacitação dos profissionais de enfermagem de uma USF no desenvolvimento de competências para a implementação da mesma. Como resultado das atividades desenvolvidas, salientamos a realização de uma revisão scoping que nos permitiu mapear a evidência da temática em estudo, a realização de um planeamento estruturado para teleconsulta de enfermagem à pessoa idosa com DM2 e a implementação e avaliação do mesmo com a realização de um estudo qualitativo com a metodologia de estudo de caso múltiplos, que permitiu perceber a capacitação das pessoas idosas para o Cuidado-de-Si com a implantação desta intervenção. Desta forma podemos concluir que os maiores ganhos da teleconsulta de enfermagem são a possibilidade de prestar cuidados de maior proximidade, vigilância e resposta adequada e atempada perante situações complexas/urgentes como é o caso da DM2.

Nowadays, the aging of the general population, and consequently, the increase in the prevalence of chronic diseases, became one of the most significant social transformations of the XXI century. The existence of this problem created a need for new answers and new solutions. Given this scenario, aggravated by the pandemic of Sars-Cov-2, it's important to highlight the need to manage chronic diseases, namely, Type 2 Diabetes Mellitus (DM2). The scientific evidence has emphasized the effectiveness of the teleconsultation concept in the treatment, and improvement of clinical results in elderly people affected with DM2, namely through a process of telemonitorization. In this sense, nursing care through teleconsultation by phone can help promote certain conditions that allow the elderly person to adopt a Self-Care regime, according to their life project, but also for the family caregiver to ensure the Care of the Other in a situation of partial or total dependence, according to the partnership model by Gomes (2021). In the context of the SARS-Cov-2 pandemic, the need arose to restructure and implement a nursing teleconsultation, aimed at the elderly population with Type 2 Diabetes Mellitus (DM2), including family caregivers at USFX, using the project methodology. In this way, we created an internship project that intended to continue the one already started by the master's students who had previously been interns in this Health Care Unit (Oliveira, A. & Moniz, S., 2021). The project we prepared, was aimed at the development of specialist and master nursing skills in the clinical care of elderly people with DM2, and family caregivers, through a nursing teleconsultation and simultaneously contributing to the training of nursing professionals in a USF in the development of skills for its implementation. As a result of the activities developed, we emphasize, the elaboration of a scoping review that allowed us to map the evidence of the subject under study, the creation of structured planning for a nursing teleconsultation for the elderly person with DM2, and the implementation and evaluation of the patient with the realization of a qualitative study, using the methodology of multiple case studies, which made it possible to perceive the capacity of elderly people for Self-Care with the implementation of this intervention. In this way, we can conclude that the greatest gains from nursing teleconsultation are the possibility of providing closer care, surveillance, and adequate and timely response to complex/urgent situations such as DM2.

A teleconsulta como intervenção de enfermagem com a pessoa em situação paliativa / Teleconsultation as a nursing intervention with people in palliative situation

O presente Relatório de Estágio insere-se no plano curricular do Curso de Mestrado na Área de Especialização de Enfermagem Médico-Cirúrgica, na área de intervenção de Enfermagem Oncológica, e pretende descrever o percurso que se iniciou na unidade curricular de Opção II, com o planeamento de um projeto para implementação e que se deu continuidade com a Unidade Curricular Estágio com Relatório para aplicação do projeto e respetiva avaliação, culminando com a entrega deste relatório. O Estágio foi divido por três locais distintos, tendo iniciado o percurso por uma Equipa Comunitária de Suporte em Cuidados Paliativos, tendo depois progredido para uma Equipa Intra-Hospitalar de Suporte em Cuidados Paliativos de um Hospital Oncológico e de seguida para uma Equipa Intra-Hospitalar de Suporte em Cuidados Paliativos de um Hospital Central de Lisboa. No decorrer do estágio, foi notório o papel fundamental desempenhado pelos enfermeiros no acompanhamento à distância do doente em fim de vida e sua família, quer no apoio emocional prestado durante esta fase, quer no controlo sintomático. A teleconsulta permite um aumento da eficácia da comunicação pela facilidade do contacto quando surge algum sintoma, uma poupança de custos monetários e uma maior qualidade dos cuidados de enfermagem no atendimento. Assim, evitam-se deslocações ao hospital, mantendo a proximidade da família, experienciando conforto e mantendo a dignidade e o respeito. Para garantir uma prestação de cuidados de forma holística e individualizada, opta-se por utilizar como referencial teórico, a Teoria de Final de Vida Pacífico de Cornelia Ruland e Shirley Moore, como suporte à implementação da Teleconsulta de Enfermagem em Cuidados Paliativos. Foi construído um Manual de Boas Práticas da Teleconsulta de Enfermagem que permitiu a uniformização dos cuidados prestados neste âmbito, e inclui várias ferramentas como recomendações para a prática, fluxograma da teleconsulta, escala de avaliação de sintomas e algoritmo de agendamento da teleconsulta.

The present Internship Report is part of the curricular plan of the Master's Course in the Specialization Area of Medical-Surgical Nursing, in the intervention area of Oncology Nursing, and aims to describe the path that began in the Curricular Unit of Option II with the project planning for implementation and wich continue with de Curricular Unit of Internship with Report for the aplication of the project and respective evaluation, culminating in the delivery of this report. The Internship was divided into three different locations, starting with a Community Support Team in Palliative Care, the progressing to an Intra-Hospital Support Team in Palliative Care at an Oncology hospital and then to an Intra-Hospital Support Team in Palliative Care of a Lisbon Central Hospital. During the internship, the fundamental role played by the nurses in the remote monitoring of the patient at the end of life and his family was evident, both in the emotional support provided during this phase, but fundamentally, in the symptomatic control. Teleconsultation allows an increase in the effectiveness of communication due to the ease of contact when a symptom appears, savings in monetary costs and a higher quality of nursing care in attendance. Therefore deslocations to the hospital are avoided, keeping the family close, experiencing comfort and maintaining dignity and respect. In order to guarantee a holistic and individualized care, we chose to use Cornelia Ruland and Shirley Moore's Peaceful End-of-Life Theory as a theoretical framework to support the implementation of Nursing Teleconsultation in Palliative Care. A Manual of Good Practices of Nursing Teleconsultation was created, which allowed for the standardization of care provided in this area, and includes several tools such as recommendations for practice, teleconsultation flowchart, symptom assessment scale and teleconsultation scheduling algorithm

Older people's perceptions of teleconsultation via telephone during the COVID-19 pandemic: a qualitative study / Percepção de idosos sobre teleconsulta por telefone durante a pandemia de COVID-19: um estudo qualitativo

OBJECTIVES: In March/2020, our geriatric outpatient clinic implemented teleconsultation via telephone due to the COVID-19 pandemic. This study aimed to understand older patients' perceptions of this experience through their narratives. METHODS: A qualitative study with Thematic Oral History and thematic analysis. We conducted open-ended interviews in which older patients narrated their perceptions of this experience. RESULTS: Twelve patients were interviewed from December/2021 to January/2022, and 2 themes emerged: older patients' experience of teleconsultation and possibilities and challenges of telemedicine. Some patients did not identify the call as a teleconsultation. Regarding possibilities, patients reported satisfaction and convenience in specific circumstances. As for challenges, patients reported concerns about the effectiveness of communication and need for physical examination. CONCLUSION: Teleconsultation is well accepted, as long as situations that require face-to-face interactions are considered. Considering person-centered medicine, listening to the narratives of older people contributes to a better structuring of telemedicine services in geriatrics

OBJETIVOS: Em março/2020, nosso ambulatório de geriatria iniciou a teleconsulta por telefone em virtude da pandemia de COVID-19. O objetivo desta pesquisa foi conhecer a percepção dessa experiência por esses pacientes, por meio de suas narrativas. METODOLOGIA: Pesquisa qualitativa com História Oral Temática e análise temática. Realizadas entrevistas abertas, nas quais os idosos narraram suas percepções sobre essa experiência. RESULTADOS: Doze pacientes foram entrevistados de dezembro/2021 a janeiro/2022 e dois temas emergiram: vivência ante a teleconsulta e possibilidades e desafios da telemedicina. Alguns não identificaram que se tratava de uma teleconsulta. Nas possibilidades, afirmaram satisfação e conveniência em circunstâncias específicas. Nos desafios, apontaram preocupações com eficácia de comunicação e com necessidade de exame físico. CONCLUSÃO: Existe uma boa recepção da teleconsulta, desde que respeitadas situações que demandem atendimento presencial. Considerando uma medicina centrada na pessoa, a escuta das narrativas dos idosos contribui para melhor estruturação de serviços de telemedicina em geriatria

Implementação da tele-consulta de enfermagem em sinistrados com ferida traumática: estudo comparativo - Relatório Crítico - Desenvolvimento de Competências Especializadas em Enfermagem na Área da Pessoa em Situação Crítica / Implementation of tele-consultation of nursing in casualties with traumatic wound: comparative study - Critical Report - Development of Specialised Competences in Nursing in the Area of People in Critical Condition

O presente relatório constitui o produto final do percurso realizado durante o Curso de Mestrado em Enfermagem Médico-Cirúrgica ­ área de especialização em Enfermagem à Pessoa em Situação Critica, da Escola Superior de Saúde de Leiria do Instituto Politécnico de Leiria. Estruturalmente, encontra-se dividido em duas partes distintas. Na parte I é feita uma descrição, análise e reflexão crítica acerca do desenvolvimento de competências especializadas com base nas experiências e atividades desenvolvidas nos últimos dois anos, essencialmente, em ambiente de ensino clínico. Complementam-se também com as dificuldades sentidas e constrangimentos encontrados durante a prestação dos cuidados de enfermagem especializados. Ao longo deste período, focam-se a atualização constante dos conhecimentos e a pesquisa contínua da evidência científica mais recente para alicerçar o estudante no processo de tomada de decisão. A mobilização dos componentes teóricos para a prática clínica marca a qualidade dos cuidados prestados pelo enfermeiro especialista, visando a excelência no cuidar e a prática baseada na evidência. A parte II apresenta um estudo comparativo, com análise quantitativa, baseado num projeto de melhoria contínua implementado numa unidade de um grupo de saúde privado português. A existência de uma teleconsulta após a alta do utente tem-se evidenciado benéfica em diversos aspetos como a satisfação do utente em relação aos cuidados, a sua adesão ao tratamento, promoção do autocuidado com consequente redução do número dos episódios hospitalares e custos associados. Desta forma, o estudo pretendia responder à questão: "A Teleconsulta de Enfermagem poderá melhorar a satisfação e a diminuição do consumo de cuidados de saúde dos utentes com ferida traumática, submetidos a tratamento cirúrgico?". Foram estudados dois grupos independentes: o grupo experimental que foi submetido a teleconsulta de follow-up após a alta do serviço e o grupo de controlo que recebeu os cuidados convencionais. Atestaram-se as hipóteses formuladas e concluiu-se que existiram diferenças estatisticamente significativas na satisfação dos cuidados de enfermagem oferecidos entre o grupo experimental e o grupo de controlo assim como no consumo de cuidados de saúde entre os dois grupos. O grupo experimental apresentou valores de satisfação final mais elevados que o grupo de controlo e um número de atendimentos presenciais menor que o grupo de controlo desde o dia do acidente até ao dia de remoção do material de sutura.

This report is the final product of the course completed during the Master's Degree in Medical-Surgical Nursing - specialisation area in Critical Care Nursing, Escola Superior de Saúde de Leiria of the Polytechnic Institute of Leiria. Structurally, it is divided into two distinct parts. Part I describes, analyses and critically reflects on the development of specialised skills based on the experiences and activities developed over the past two years, mainly in clinical teaching environments. They are also complemented with the difficulties experienced and constraints encountered during the provision of specialised nursing care. Throughout this period, the focus is on the constant updating of knowledge and the continuous search for the most recent scientific evidence to support the student in the decision-making process. The mobilisation of theoretical components into clinical practice marks the quality of care provided by specialist nurses, aiming at excellence in care and evidence-based practice. Part II presents a comparative study, with quantitative analysis, based on a continuous improvement project implemented in a unit of a Portuguese private healthcare group. The existence of a teleconsultation after patient discharge has proven beneficial in several aspects such as patient satisfaction regarding care, adherence to treatment, promotion of self-care with a consequent reduction in the number of hospital episodes and associated costs. Thus, the study aimed to answer the following question: "Can Nursing Teleconsultation improve the satisfaction and decrease the consumption of health care in users with traumatic wounds undergoing surgical treatment? Two independent groups were studied: the experimental group which underwent follow-up teleconsultation after discharge from the service and the control group which received conventional care. The hypotheses formulated were confirmed and it was concluded that there were statistically significant differences in the satisfaction with nursing care provided between the experimental group and the control group, as well as in healthcare consumption between both groups. The experimental group showed higher values of final satisfaction than the control group and a lower number of face-to-face visits than the control group from the day of the accident to the day the suture material was removed.

Low-Risk Antenatal Care Enhanced by Telemedicine: A Practical Guideline Model / Atenção ao pré-natal de baixo risco potencializada por telemedicina: Diretriz clínica prática

Abstract Objective To develop a protocol for hybrid low-risk prenatal care adapted to Brazilian guidelines, merging reduced face-to-face consultations and remote monitoring. Methods The PubMed, Embase, and Cochrane Library databases were systematically searched on telemedicine and antenatal care perspectives and adaptation of the low-risk prenatal care protocols recommended by the Ministry of Health and by the Brazilian Federation of Gynecology and Obstetrics Associations. Results Five relevant articles and three manuals were included in the review, for presented criteria to develop this clinical guideline. We identified, in these studies, that the schedule of consultations is unevenly distributed among the gestational trimesters, and ranges from 7 to 14 appointments. In general, the authors propose one to two appointments in the first trimester, two to three appointments in the second trimester, and two to six appointments in the third trimester. Only three studies included puerperal evaluations. The routine exams recommended show minimal variations among authors. To date, there are no validated Brazilian protocols for prenatal care by telemedicine. The included studies showed that pregnant women were satisfied with this form of care, and the outcomes of interest, except for hypertensive diseases, were similar between the groups exposed to traditional and hybrid prenatal care. Conclusion The presented guideline comprises the Ministry of Health recommendations for low-risk prenatal care and reduces exposure to the hospital environment and care costs. A randomized clinical trial, to be developed by this group, will provide real-world data on safety, effectiveness, satisfaction, and costs.

Resumo Objetivo Desenvolver uma diretriz clínica híbrida para atendimento pré-natal de baixo risco, mesclando consultas presenciais e remotas por telemedicina, adapta às recomendações brasileiras. Métodos Revisão sistemática da literatura nas bases de dados PubMed, Embase e Cochrane e adaptação dos protocolos de atenção ao pré-natal de baixo risco preconizados pelo Ministério da Saúde e pela Federação Brasileira das Associações de Ginecologia e Obstetrícia. Resultados Cinco artigos relevantes e três manuais foram incluídos na revisão por preencherem critérios para o desenvolvimento desta diretriz clínica. Nos estudos incluídos, identificou-se que o cronograma de consultas se distribui de forma desigual entre os trimestres gestacionais, variando entre 07 e 14 encontros. De forma geral, os autores propõem uma a duas consultas no primeiro trimestre, duas a três consultas no segundo trimestre e duas a seis consultas no terceiro trimestre. Somente três estudos incluíram avaliações puerperais. A rotina de exames preconizada apresenta mínimas variações entre os autores. Até o momento, não existem protocolos brasileiros validados para atendimento pré-natal por telemedicina. Os estudos incluídos evidenciaram a satisfação das gestantes em relação a esta forma de atendimento, e os desfechos de interesse, excetuando doenças hipertensivas, foi semelhante entre os grupos expostos ao pré-natal tradicional e ao pré-natal híbrido. Conclusão A diretriz apresentada contempla as recomendações do Ministério da Saúde para atendimento pré-natal de gestantes de baixo risco, reduz a exposição ao ambiente hospitalar e os custos de atendimento. Seu emprego em um ensaio clínico randomizado, a ser desenvolvido por este grupo, proporcionará dados de mundo real, relativos à segurança, efetividade, satisfação e custos.

Recomendaciones sobre el uso de la telemedicina aplicada a la patología nutricional / Recommendations on the use of telemedicine as applied to nutritional pathology

Introducción: la telemedicina puede mejorar la calidad asistencial y el uso de recursos. La pandemia de COVID-19 ha hecho necesaria su implementación en la práctica habitual. Por ello, un grupo de endocrinólogos de la Comunidad Valenciana, Murcia y Baleares creó un comité para su desarrollo. Objetivos: establecer unas recomendaciones para mejorar la calidad de la consulta de patología nutricional y diseñar unos indicadores para su gestión. Metodología: se siguió la metodología Delphi con participación de 13 profesionales con el fin de alcanzar el mayor consenso. Para ello se circuló un cuestionario de 16 puntos en 3 rondas: en la primera se estableció el grado de consenso; en la segunda, los participantes tuvieron acceso a los resultados de la primera y respondieron a las cuestiones planteadas. Se consideró que había acuerdo si el consenso era ≥ 75 % de los participantes, y que existía acuerdo fuerte si este era ≥ 90 %. Además, se estableció la temática de los indicadores de calidad. En la tercera se desarrollaron dichos indicadores. Resultados: tras 3 rondas y una reunión de revisión se establecieron los sobre aspectos organizativos 5 recomendaciones con acuerdo fuerte; sobre los aspectos administrativos, 6 recomendaciones con acuerdo fuerte y 4 con acuerdo. Se seleccionaron 8 indicadores de calidad que se desarrollaron en formato de fichas. Conclusiones: este documento recopila una serie de recomendaciones sobre cuestiones, necesidades y requisitos a tener en cuenta para una consulta telemática de calidad al paciente con patología nutricional. Así mismo, se han desarrollado unos indicadores para mejorar la calidad asistencial (AU)

Introduction: telemedicine can improve the standards of clinical care and use of resources. The COVID-19 pandemic has required its implementation in routine practice. For this reason, a group of endocrinologists from Valencia, Murcia and the Balearic Islands created a committee for its development. Objectives: to establish recommendations in order to improve the quality of consultation in nutritional disorders, and to create indicators for its management. Methodology: the Delphi methodology was followed with the participation of 13 professionals in order to reach the widest consensus. A 16-item questionnaire was distributed within 3 rounds: in the first round, the degree of consensus was established; in the second round, the participants responded to the posed questions after having access to the first-round results. Agreement was considered if ≥ 75 % participants reached consensus, while strong agreement was considered if consensus was reached by ≥ 90 %. In addition, quality indicators were established. In a third round, these indicators were developed. Results: after 3 rounds and a revision 5 recommendations with strong agreement were established based on organizational aspects. Regarding administrative aspects, 6 recommendations with strong agreement were established while 4 recommendations reached the level of agreement. Eight quality indicators were selected and developed. Conclusions this document compiles a list of recommendations about needs and requirements to be taken into account for a quality telematic consultation in patients with nutritional disorders. In addition, health care quality indicators have been created and developed (AU)

Calidad de atención y satisfacción de usuarias atendidas por teleconsulta en Ginecología Oncológica del Hospital Nacional Edgardo Rebagliati Martins de EsSalud, agosto a octubre del 2021 / Quality of care and satisfaction of users treated via gynecologic oncology telemedicine at Hospital Nacional Edgardo Rebagliati Martins of EsSalud from August to October 2021

RESUMEN Objetivo: Determinar la relación entre la calidad de atención y la satisfacción de las usuarias atendidas por teleconsulta en Ginecología Oncológica de agosto a octubre del 2021. Materiales y métodos: Estudio observacional, transversal y prospectivo en 302 usuarias. Instrumentos: cuestionario SERVPERF modificado, para evaluar calidad; lista de cotejo según Minsa, para evaluar la estructura; ficha de registro de tiempos durante la teleconsulta, para evaluar el proceso. El análisis de datos se realizó con SPSS v.27 y con la f de Fisher con p < 0,05. Resultados: El cumplimiento del componente estructura fue de 66,67 % según el Minsa; para el proceso, el tiempo de espera para la teleconsulta fue de 1 a 7 días en 53,31 %, el tiempo de espera para la atención fue <10 minutos en 64,22 % y el tiempo de duración fue de 11 a 15 minutos en 41,39 %. Las dimensiones de calidad como fiabilidad, capacidad de respuesta, seguridad, empatía y aspectos tangibles fueron buenas en 91,72 %, 90,06 %, 91,05 %, 88,41 % y 92,39 %, respectivamente; la calidad de atención fue buena, regular y mala en 95,37 %, 4,32 % y 0,31 %. La satisfacción fue alta, media y baja en 88,35 %, 7,93 % y 3,72 %. La relación entre calidad de atención, con sus respectivas dimensiones, y la satisfacción, aplicando la prueba f de Fischer, fue <0,000. Conclusiones: Existe relación entre calidad de atención y satisfacción de las usuarias en teleconsulta. El componente proceso cumple con los requisitos establecidos y la estructura está en proceso. La calidad de atención es buena y la satisfacción es alta.

ABSTRACT Objective: To determine the relationship between quality of care and satisfaction of users treated via gynecologic oncology telemedicine from August to October 2021. Materials and methods: An observational, cross-sectional and prospective study conducted with 302 users. Instruments: modified SERVPERF questionnaire to evaluate the quality of care, MINSA's checklist to evaluate the structure, and telemedicine time record sheet to evaluate the process. Data was analyzed using IBM SPSS Statistics V27 and Fisher's F test with p < 0.05. Results: Compliance with the structure was 66.67 % according to MINSA. Regarding the process, patient waiting time to get a telemedicine appointment was 1 to 7 days in 53.31 %, patient waiting time to begin a telemedicine consultation was < 10 minutes in 64.22 %, and telemedicine length was 11 to 15 minutes in 41.39 %. Quality of care dimensions such as reliability, responsiveness, safety, empathy and tangible aspects were good in 91.72 %, 90.06 %, 91.05 %, 88.41 % and 92.39 %, respectively. Quality of care was good, fair and bad in 95.37 %, 4.32 % and 0.31 %, respectively. Satisfaction was high, medium and low in 88.35 %, 7.93 % and 3.72 %, respectively. According to Fisher's F test, the relationship between quality of care, with its respective dimensions, and satisfaction was < 0.000. Conclusions: There is a relationship between quality of care and satisfaction of users of telemedicine. The process meets the established requirements and the structure is still in process. Quality of care is good and satisfaction is high.

Impacto de la pandemia por COVID-19 en la consulta ambulatoria endocrinológica y teleconsulta en un hospital Peruano

Introducción: La pandemia por COVID-19 afectó la continuidad de las consultas médicas presenciales, así se implementaron estrategias, como las teleconsultas, para cerrar brechas de atención. El objetivo del estudio fue describir el impacto de la pandemia en la consulta endocrinológica en el Hospital Nacional Alberto Sabogal Sologuren (Callao, Perú). Materiales y métodos: Se realizó un estudio descriptivo de análisis de datos secundarios obtenidos del Sistema de Salud Inteligente del Seguro Social de Perú. Se analizó datos de las consultas ambulatorias entre mayo 2019 y noviembre 2021. Resultados: Debido a la pandemia, la proporción de consultas presenciales disminuyó de 100% (periodo prepandemia) a 29,4% (durante la pandemia), mientras que las teleconsultas predominaron tras su implementación. Mas del 68% de pacientes fueron mujeres, en las consultas presenciales la mediana de edad antes y durante la pandemia fue 59 y 56 años, respectivamente, mientras que en teleconsultas fue 58 años. La diabetes mellitus fue el principal motivo de consulta (entre 32,6% a 34,4% del total de consultas), seguido del hipotiroidismo y la enfermedad nodular tiroidea. Durante la pandemia, la proporción de consultas por hipotiroidismo fue mayor en teleconsultas vs consulta presencial (25,3% vs 18%). Conclusiones: Durante la pandemia, las teleconsultas predominaron sobre la consulta presencial. No hubo diferencias relevantes en la mediana de edad o sexo predominantes entre los pacientes antes o durante la pandemia. La diabetes mellitus fue el principal motivo de consulta en general y durante la pandemia las consultas por hipotiroidismo fueron mayor en teleconsulta.

ABSTRACS Background: The COVID-19 pandemic affected the continuity of face-to-face medical consultations, so strategies, such as teleconsultations, were implemented to close the gaps in care. The objective of this study was to describe the impact of the pandemic in the traditional endocrinology consultation at Hospital Nacional Alberto Sabogal Sologuren (Callao, Peru). Materials and methods: We carried out a descriptive study of analysis of secondary data, that was obtained from the Sistema de Salud Inteligente of the Social Security of Peru. Data from outpatient consultations between May 2019 and November 2021 were analyzed. Results: Due to the pandemic, the proportion of face-to-face consultations decreased from 100% (pre-pandemic period) to 29,4% (during the pandemic), while teleconsultations predominated after its implementation. More than 68% of patients were women, in face-to-face consultations the median age before and during the pandemic was 59 and 56 years, respectively, while in teleconsultations it was 58 years. Diabetes mellitus was the main reason for consultation (between 32,6% and 34,4% of all consultations), followed by hypothyroidism and nodular thyroid disease. During the pandemic, the proportion of consultations for hypothyroidism was higher in teleconsultations vs. face-to-face consultations (25,3% vs. 18%). Conclusions: During the pandemic, teleconsultations predominated over face-to-face consultation. There were no relevant differences in median age or predominant gender among patients before or during the pandemic. Diabetes mellitus was the main reason for consultation in general and during the pandemic consultations for hypothyroidism were higher in teleconsultation.